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The Patient Experience, Handling Complaints and Continuous Improvement

Friday, 5 June 2020, 9:00 am - 5:00 pm

Course Information:

As individuals, we all experience things differently and as patients, a good experience of care and on-going treatment is extremely important and linked closely to clinical effectiveness, safety and continuous improvement. This programme has been designed to outline what ‘patient experience’ is and to explore its importance within the NHS as a whole. Based around the Patient Experience Improvement Framework from NHS Improvement, we will link the importance of the patient experience to areas such as leadership, organisational culture and reporting and lessons learnt.


Learning Outcomes:

At the end of this programme, the delegate can:

  • Understand and explain the GMC 4 stage process of reflection
  • Explain the 4 GMC Good Medical Practice Domains and link them to Quality Improvement
  • Understand how to use the Assessment tool from the Patient Experience Improvement Framework.
  •  Identify the current strengths and weaknesses of your organisation when linked to the patient experience
Who is the course for?

This course is for SAS and Trust Grade Doctors

The Programme Includes:

The Programme Includes:

  • The importance of the patience experience within the NHS
  • Overview of the Patient Experience Improvement Framework
  • The 5 components
  •  Handling difficult situations and/or complaints
  • The GMC 4 stage reflection process and how this links to continuous improvement
  •  Using the Assessment tool
  •  Future Planning
Additional Information:
Cancellation Policy:

In the event you need to cancel your place on this course, the following terms and conditions apply:

  • If you have notified us at least 30 days prior to the commencement date of the course, your course fees will be returned minus a £10.00 administration fee. If you have received any course materials these must be returned prior to any refund.
  • Cancellation of your place within 30 days will result in a loss of all fees.
  • SAS & Trust Grades who book for free but fail to attend without prior notification will be charged the full course fee of £50.00


Friday, 5 June 2020
9:00 am - 5:00 pm
Event Category:


Laura Brown


Postgraduate Centre, LGI
Great George St
Leeds, LS1 3EX United Kingdom
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Out of stock!SAS Patient Experience 05.06.2020£50.00